Everything we sell is guaranteed.
For returns, exchanges, defects or any other problems please email us at email@example.com with a brief description of the issue including photos of any damage. We’ll reply promptly, and we’ll refund you once we receive the returned item. (We will provide a prepaid tracked return shipping label.) Please do not return items without an authorization.
If the return is our fault, meaning the item is defective, we will cover the cost of return shipping. If the return is due to buyer remorse, then the customer will pay for return shipping.
We guarantee that you will be satisfied with our service and our products. We offer a money back guarantee on all defective or damaged items, including vinyl up to 30 days from the delivery date. Feel free to contact us regarding any deficiencies in our service or the products we sell.
Our packaging is very strong and safe in order to ensure that the products you receive are in pristine condition.
All orders include tracking, insurance and our delivery guarantee at no extra charge. We guarantee your order against loss or damage in transit.
Phone: (940) 647-7110
Or use our contact form: https://brassmusiccafe.com/contact/
Ordering and customer service is available 7 days a week.