Everything we sell is guaranteed.
For returns, exchanges, defects or any other problems please email us at support@brassmusiccafe.com with a brief description of the issue including photos of any damage. We’ll reply promptly, and we’ll refund you once we receive the returned item. (We will provide a prepaid tracked return shipping label.) Please do not return items without an authorization.
If the return is our fault, meaning the item is defective, we will cover the cost of return shipping. If the return is due to buyer remorse, then the customer will pay for return shipping.
Satisfaction Guarantee
We are confident that you will be fully satisfied with our services and products. We provide a full refund guarantee on all defective or damaged CDs, including vinyl records, for a period of up to 10 days from the date of delivery. Should you encounter any issues with our services or the products we offer, please do not hesitate to contact us for assistance.
Packaging Guarantee
Our packaging is very strong and safe in order to ensure that the products you receive are in pristine condition.
Delivery Guarantee
All orders are accompanied by tracking information, certificates, insurance, and our delivery guarantee, which are provided at no additional cost. We also guarantee your order against loss or theft during transit.
Contact Us
Email: support@brassmusiccafe.com
Phone: (940) 647-7110
Or use our contact form: https://brassmusiccafe.com/contact/
Ordering and customer service is available 7 days a week.